Ad-hoc support is for one-off fixes, small projects, or occasional help. You ask for time when you need it, without an ongoing plan. It suits teams with very light operational needs who want a clear, predictable cost for each piece of work.
Without a standing arrangement, each request starts from cold: we confirm access, learn enough of your stack to act safely, and schedule work alongside existing commitments. That’s fair and transparent—but it can add a little delay compared with retained clients.
If you only need help a few times a year, ad-hoc is efficient. If needs increase, costs and response time can exceed a retainer. Many emergencies we see relate to drift—missed updates, stale plugins, untested changes, unclear ownership—so if your change-rate grows, a small monthly plan can reduce risk and time to fix.
Ad-hoc gives you senior engineering on tap for light tasks: DNS tweaks, mailbox adjustments, config checks, or small site fixes. Work is documented and changes are reversible. If your pattern becomes more regular, you can switch to a retainer for queue priority, smaller billing blocks, and a lower effective rate.
Rates & Terms: £30 per 20-minute block. No included time. Scheduled around retained clients. Best for light, occasional tasks.
If requests become regular or urgent, a small retainer lowers the rate and improves response time.
Support (Ad-hoc) 
Support (Emergency)