Emergency support is for when things have already broken — outages, blocked delivery, DNS or login failures, critical cutovers that cannot wait. We scope and price per incident, with a clear agreement before we start. No fix, no fee: if we cannot materially resolve the issue, you will not be charged.
We triage on first call and start remotely within minutes where capacity exists. You get direct access to senior engineers who can cut through, stabilise, and document the incident. Escalation to on-site is available if required. Our service caps on routine work keep emergency capacity responsive.
Most emergencies fall between £250–£750, but complex cases may exceed this depending on scope and urgency. Work is billed in 0.25-hour increments, and any surcharges are agreed before work begins.
Support (Emergency) 
